Apple launches self-service repair program website

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First announced in November 2021, Apple launched its self-service repair program website on Wednesday. iPhone SE (3rd gen), iPhone 12, or iPhone 13 owners can now purchase the parts and tools needed to repair their devices, view official repair manuals, or even rent repair kits. applicable tools.

A step in the right direction for the right to repair

The Cupertino-based company has recently come under scrutiny over its repair practices. State and federal legislation could soon make it illegal for tech companies to continue practices that prevent consumers from doing their own repair work. Apple’s self-service repair program is definitely a step in the right direction.

Through the newly launched website, consumers can view the official repair manual for the iPhone SE 3, iPhone 12, and iPhone 13 product lines. They can then determine whether the display or battery replacement, or other repairs, is something they can handle on their own.

If the consumer decides they are in fact capable of following the repair instructions, Apple’s new website has what they need to get the job done. Some of the individual components that customers can order parts for replacement include the device’s battery, bottom speaker, camera, display, and Taptic Engine.

The site also allows consumers to purchase official Apple tools to disassemble and reassemble their devices. This is an absolute first for Cupertino, as these tools were previously only available to Apple Authorized Repair Technicians. Even better, Cupertino offers a tool rental service, allowing consumers a 7-day rental of the required tool kit for $49. This is crucial for spot repairs, as the entire tool kit would otherwise cost close to a thousand dollars.

If that seems like a high cost, keep in mind what the toolkit includes. You receive a heated display removal device, a display press, and a battery press. These tools allow you to perform repairs just like Apple technicians would, making your device almost like new after repair.

A Comparison of DIY Services and Apple Repair Services

The self-serve option may be useful for some, but it may not be ideal for everyone. In some cases, like a battery replacement, it’s still cheaper to let Apple do the work. The battery parts bundle alone is $71 through the self-repair site, plus the cost of renting the toolbox. You can take your iPhone to Apple for battery repair for just $69.

Another example, the iPhone 13 Pro screen repair package costs $269, without the necessary tools. Apple’s screen replacement service costs just $279, which is $10 more than the self-service cost. Renting the toolbox makes the self-service option more expensive than asking Apple to complete the job.

Of course, if you don’t have an Apple Store or Apple Authorized Repair Center nearby, the self-service route could prove very beneficial.

Important things to know about Apple’s self-service repair offering

Most repairs for which you can order parts will require your device’s IMEI number. After the repair is done, you may need to perform a system configuration step. This completes the process for genuine Apple parts. System Setup does things like transfer certain factory calibration values ​​for displays, cameras, and sensors. It is also necessary to link new biometric sensors to the Secure Enclave on your iPhone.

Apple notes that the system configuration requires a strong Wi-Fi network capable of uploading and downloading speeds of at least 1 Mbps. The connection must also have less than 400ms latency and less than 2% packet loss.

Currently, the program only offers parts and tools for newer iPhone models. Going forward, Cupertino says it will extend the service to Macs as well.


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