DirecTV’s NFL Sunday Ticket website and app crash on opening weekend

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Football fans are having trouble watching the first NFL Sunday Ticket game of the season due to issues with DirecTV’s website and app. While some users (including myself) report see an error page when trying to access the Sunday Ticket website, others say they can’t even log in.

But that’s not all: users also report a range of other problems, with a certain be locked out of the stream and receive an error message that they must be located in an NFL stadium to watch. At this time, it’s unclear exactly what’s causing the issues with the Sunday Ticket stream, which started several hours before the game and is still ongoing.

“We are aware that some customers are unable to access NFL Sunday Ticket online or through the app,” DirecTV spokeswoman Alisha Laventure said in a statement. The edge. “Our teams are working to resolve this issue, but in the meantime we recommend that satellite customers watch on TV.”

Around 5:20 p.m. ET, DirecTV started to respond to complaints from some users on Twitter, noting that the issue has been “resolved” and that users can “go back to watching this afternoon’s out-of-market games”. However, it seems that users are still having problems.

To make matters worse, those who subscribe to the newly launched NFL Plus subscription (which is supposed to let you watch live games on the market) say the accompanying app does not load game scoresand many users are equally struggling to get their streams working. Even football fans watch NFL RedZone on TV Sling and YouTube Television were not spared from breakdowns. Sling claims it has since brought RedZone back online, but notes that viewers using a Samsung device released from 2017 to 2019 may still be affected. YouTube did not immediately respond to The edgerequest for comment.

As noted by several users, problems like these apparently are not rare during the broadcast of the game with DirecTV, which has held the rights to Sunday Ticket since 1994. Those rights expire at the end of this football season, and several companies, such as Google and Apple, are reportedly seeking Sunday Ticket. While they can do football fans justice by (hopefully) providing a more reliable stream, it still won’t solve the larger problem that is sports streaming.

Updated September 11, 5:49 p.m. ET: Updated to add that SlingTV and YouTubeTV also went down during games. Also added information on DirecTV’s response to customers.



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