Starlink website nixes wording ‘beta’, warns chip shortage is delaying orders

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SpaceX updated the official Starlink website to note that the chip shortage is delaying orders for satellite internet service.

A new Support / FAQ section added to the Starlink website on Thursday evening includes a question about when customers will receive the Starlink satellite dish, which is required to connect to the broadband system.

“Silicon shortages delayed production, which impacted our ability to fill orders,” the FAQ states. “Please visit your account page for the most recent estimate of when you can expect your order to be fulfilled.” ”

(Starlink.com)

SpaceX updated the website ahead of Starlink’s nationwide rollout which CEO Elon Musk says will take place before the end of the month. However, the mention of silicon shortages indicates that SpaceX is still struggling to increase its supplies to serve the more than 500,000 customers who have already signed up to try the service.

In October, Starlink will also finally roll out of its beta testing phase, according to Musk. The new Starlink website is starting to reflect this by removing the word “beta service” from the home page.

The site was also changed to state that Starlink can now offer “download speeds of between 100 Mb / s and 200 Mb / s and latency as low as 20 ms in most locations.” This is an improvement over when the old site asked users to “expect data speeds to vary from 50 Mb / s to 150 Mb / s and latency from 20 ms to 40 ms in most places’ during the beta phase.

The new website.

(Starlink.com)

The new site adds: “Using advanced satellites in low orbit, Starlink enables video calling, online gaming, streaming and other high-speed activities that historically were not possible with the Internet. by satellite. “

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The new Starlink FAQ also includes other interesting details about the service. For example, he jokingly notes, “Starlink is not designed to handle hurricanes, tornadoes, earthquakes, meteors, dinosaurs, or other extreme forces of nature.”

If you live in an exceptionally hot or cold area, the FAQ states, “Starlink is designed to work outdoors between -30 and +50 degrees Celsius, or -22 to +122 degrees Fahrenheit, and the Wi-Fi router and The power supply are also designed to operate indoors between 0 and +30 degrees Celsius, or +32 to +86 degrees Fahrenheit. During times of extreme heat or cold, Starlink may experience slightly reduced performance. “

If you’re a new customer interested in Starlink, be prepared for a long wait. Earlier this week, Starlink’s website also began pushing wait times in more areas to “late 2022, early 2023.”

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