Top 8 fixes for Samsung Notes app not working

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Picture this – you want to search for your driver’s license number that you saved in the Samsung Notes app. However, when you open it, the app suddenly crashes or appears blank. You are not alone. Other Samsung Notes app users are facing the same issue and Samsung Notes app also doesn’t work for them sometimes. Here you will find 8 solutions to fix Samsung Notes app not working properly issue.



Samsung Notes app is not working

Samsung Notes app is a beautiful app for taking notes on your Samsung phone. You can write text notes, draw, create reminders, color code your notes, and more. Check out our guide on using the Samsung Notes app. The problem arises when the application stops working.

Hope the following fixes should help you. Let’s get started.

1. Restart the phone

As with any other issue, the first step to prevent Samsung Notes app from crashing is to restart the phone. Many times this might fix the problem without using any of the methods mentioned below.

2. Update the Samsung Notes app

Often times, Samsung Notes app stops working due to recent software update. To resolve it, you will need to update the Notes app.

You can use one of three ways to update the app.

Method 1: Update from the Play Store

Open Play Store on your Samsung phone and search for Samsung Notes. Tap the app and tap the Update button. You can also update it directly from the Play Store link shared below.

Method 2: Update from Galaxy Store

If you can’t find the Samsung Notes app in Play Store, don’t worry. You can also update it from the Galaxy Store. Open the Galaxy Store app on your phone and tap the three-dot icon at the top. Select My Page.



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Select Update. Find Samsung Notes and tap the Update icon next to it.



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2nd step: Tap About Samsung Notes. Tap Update on the next screen if an update is available.



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3. Clear the cache

You also need to clear the cache of the Samsung Notes app. This will not delete your notes or any other personal files.

Step 1: Open Settings on your phone and go to Apps.

2nd step: Tap Samsung Notes. Tap Storage.



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Step 3: Tap Clear cache on the next screen.



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To note: You will end up losing the notes that are not synced to cloud storage if you press the Clear Data button without checking their status.

4. Check the problematic note

If the Samsung Notes app crashes when you open a particular note in the Samsung Notes app, you will need to delete that note. If possible, try to copy and paste the note into another app or email it before deleting it.

5. Check the date and time

For the apps to work properly, your phone must have the correct date and time. Go to Settings> General management> Date and time. Turn on the toggle next to automatic date and time.



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6. Disable synchronization

You can also try to turn off sync for Samsung Notes app for a while. To do this, follow these steps:

Step 1: Open Settings and go to Accounts & Backup.

2nd step: Tap Samsung Cloud followed by synced apps.



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Step 3: Disable the toggle under Synchronization enabled for Samsung Notes. Restart the phone and then activate the same toggle.



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advice: If your notes won’t sync over mobile data, tap Sync using step 3 and switch to Wi-Fi or mobile data.

7. Uninstall the app

Another thing that will fix the Samsung Notes app not working problem is to uninstall it. However, only perform this method if you are sure that your notes are syncing online. Otherwise, you will lose all of your unsynchronized notes.

Advice: Find out how to view Samsung Notes on Windows 10.

To uninstall the app, follow these steps:

Step 1: Open Settings and go to Apps.

2nd step: Tap the Samsung Notes app. Press the Uninstall button.



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8. Reset all settings

If nothing works, you will need to take a slightly extreme action to reset your phone settings. You’ll find it under the name of Reset app preferences on some phones. Don’t worry, as it won’t affect your data or files. Only settings such as permissions, restrictions, etc., will be affected.

To reset all settings, go to Settings> General management> Reset. Tap Reset all settings. Confirm on the next screen.



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Last updated on February 20, 2021


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